Service
Pre-sale service
Provide professional consultation: 1. At any time to provide about products, price, technology and industry solution information consulting, consulting approach including network, telephone, correspondence, the door and so on many kinds of ways;
2. Provide sample service: free for customers to build samples and mail;
3. Provide at reception: customers can make an appointment to visit the exhibition hall, visit the company scene investigation, the company provides professional receptionists.
Sale service
1. Honesty fairness: regardless of the size of the contract value, regardless of the old and new customers, regardless of the customers at home and abroad, we will be integrity, fair treatment;
Ensure the quality: 2. Strictly implement the terms and conditions stipulated in the contract, each device for customer orders, we will strictly abide by the product standard, multiple quality inspection.
After-sales service
1. Our company free of charge for the expensive department related personnel training;
2. Our company is responsible for the equipment free installation, free software upgrades, lifelong maintenance;
3. The machine warranty 1 year (except wearing parts: optical lens, cutting nozzle, etc.), life-long maintenance.
4. After-sales service response time: 2 hours, receives the user repair service, arrive the definite reply or 24 hours after sales engineer equipment on site.
5. Artificial damage. Natural disasters, force majeure factors, to change to be outside the scope of the warranty.
Service concept
Let customer satisfaction, providing customers with first-class products, first-class quality and first-class service.
Profession: the professional team to provide professional services
Passion, enthusiasm to treat every customer all along
Fair: regardless of the contract value size, regardless of the old and new customers, regardless of the domestic and foreign customers are treated fairly
Efficiency: high efficiency, respect for customers every minute of it
Rigorous: the rigorous attitude in and style of work
Responsibility: responsible, customer demand in the first place
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